Returns & Exchanges
At Planet Caravan, we want you to be completely satisfied with your journey; if your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unused condition with all tags and packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip along with any accessories or documentation.
Ship It Back
Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing